Report Claims
Integration
Integration with this API generally only takes days to weeks, depending on system, available technical resources, and prioritization of the work. Customers must work closely with their technical team or chosen Risk Management Information System (RMIS) or integration vendor to ensure the timeline and data quality meet expectations.
Collaboration continues throughout the integration process and beyond. We consider API integration and use a partnership, not a project.
- Review the Claims Submission API documentation, including the overview and specifications.
- Decide how you will handle your system development needs and either find a vendor or assemble your in-house team.
Ready for next steps?Please reach out to your Liberty/Helmsman contact about using the Claims Submission API to expedite access.- Your Liberty/Helmsman contact will set up a 30 minute meeting upon your request with you and your development team (in house or vendor).
- During our meeting we will walk through materials to help you understand requirements and we will answer any questions before data mapping or development begins.
Prepare for the meeting.Follow the access instructions to receive system keys for our test and production environments. We will grant access within 48 hours. You can test this access prior to our meeting.- With the assistance of your Liberty/Helmsman team, collect, review, and update key data used to populate fields when submitting claims. This will ensure that your new integration results in complete and accurate claims.
- Insured location schedule
- Policy/contract numbers
- Custom data fields
- Special Service Instructions
- Etc
- Integration requires mapping data to the Claims Submission API specifications. This API is designed to submit a claim with bare minimum data BUT we encourage customers to provide as much information as possible to support efficient and effective triage, assignment and claim processing.During integration you will need to:
- Map data to the Claims Submission API specifications.
- Develop or update your user experience (system screens/fields).
- Conduct end-to-end testing, ensuring that data is accurately and completely captured in your system, creating the payload as expected and successfully sending it through the API.
- When you and (if applicable) your RMIS or integration vendor are satisfied with end-to-end testing results and wish to start submitting claims in production, notify Liberty/Helmsman.
- The Liberty/Helmsman team will push the button for our production environment. This can be accomplished within minutes.
- Liberty/Helmsman team members provide ongoing API support. This may include troubleshooting technical issues or identifying and recommending opportunities for improved data mapping and business processes.
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